Terms & Conditions: Montréal

Refund Policy 

FEES 

The Registration fee and Accommodation placement fees are non-refundable. Refunds are made to the original payer. Refunds are calculated according to the date of withdrawal by written notice, not according to the date the notice was received. Refunds are calculated by week, not by day, and based on the funds received by LCI Language School (LCILS). All refunds are issued within 45 days of receiving written notice of withdrawal or change.  

All requests for refunds must be received by LCILS in writing, dated and signed by the student requesting the refund. Disputes regarding the refund policy must be received in writing, addressed to the Campus Director, within 14 days of receipt of a refund from LCILS. A response can be expected from LCILS within 7 working days from the date the notification of dispute is received. Customized programs, package programs, and private tutoring follow their own refund policies should separate terms and conditions be set for the program in question.  

TUITION 

Refunds are based on net funds received by LCILS and a written notice is required. No refund is granted to a student who is dismissed from the program due to providing false documents, or due to a breach of law, policy, or regulation, as determined by the Canadian government. If a student withdraws from the course, they must demonstrate they are leaving the country or must present proof they have re-applied for a visa and that their stay in the country is lawful. The Government of Canada may require LCILS to submit data about the student’s school attendance.  

Any program changes resulting in a shorter study period than that of the original registration is deemed a withdrawal, and any applicable refund is calculated as follows: 

 Before program start: 

  • Less than 7 calendar days after your registration and before the program start date: 90% of your tuition fee refunded. 
  • More than 7 calendar days after registration and 30 days or more before the program start date: 75% of your tuition fee refunded. 
  • More than 7 calendar days after your registration and less than 30 calendar days before the start of your program: 60% of your tuition fee refunded. 

After program start: 

  • Withdrawal or dismissal within first 10% of program: 50% refund 
  • Withdrawal or dismissal between 10% and before 30% of program completed: 30% refund 
  • Withdrawal or dismissal after 30% of program completed: no refund 

Declined Immigration/Student Visa 

In the event that an Immigration/Student Visa is declined, LCILS gives a full refund based on funds received, less the registration fee, accommodation placement fee, and all bank transfer charges. LCILS must be notified in writing, and a copy of the denial letter from the Canadian Government must be provided, prior to the start date of the program for which the Visa was denied. If LCILS is notified after the program start date about visa delay or denial, and without any previous notification,  a $200 administration fee will be added on top of the registration fee, and accommodation placement fee, and bank transfer charges are withheld from the refund. Where, through no misrepresentation or fault of their own, a student does not meet the LCILS and/or program specific minimum requirements for admission, all tuition and other fees paid under the contract, excluding any relevant non-refundable application or registration fees, are refundable. 

Withdrawal Policy 

  1. A student may be entitled to a refund of tuition fees in the event that the student provides written notice to LCILS that they are withdrawing from the program, or the student is asked to withdraw (See Dismissal Policy). 
  2. The written notice of withdrawal may be delivered in any manner (e.g., email, letter), provided that a receipt or other verification is available to LCILS that indicates the date on which the notice was delivered. 
  3. The notice of withdrawal is deemed to be effective from the date it is delivered. 
  4. The refund to which a student is entitled is calculated on the total tuition fees due under the contract. Where total tuition fees have not yet been collected, LCILS is not responsible for refunding more than has been collected to date, and a student may be required to make up for monies due under the contract. 
  5. If LCILS has received fees in excess of the amount due under the student contract, the excess amount is refunded. 
  6. Refunds owed to students are paid within 45 days of receipt of written notification of withdrawal and all required supporting documentation by LCILS. 

School Policies 

  1. Admission Policy: Students must satisfy immigration requirements, pay all fees, and agree to LCILS Policies and Procedures. 
  2. Medical Insurance Policy: Students must have medical insurance while studying at LCILS. 
  3. English/French Only Policy: Students must speak only English or French in school or during school outings. 
  4. Student Attendance Policy: Students must maintain at least 80% attendance. Failure to do so may result in withholding of graduation certificate. 
  5. Academic Policy: To pass their course/level, students must obtain a grade of 80% or above. 
  6. Student Information Policy: Students must keep their contact details up to date. 
  7. Behaviour: Students must act appropriately towards staff, other students, and the school. LCILS does not tolerate the use of illegal substances. Behaviour that is found to be unacceptable may result in written disciplinary warnings. LCILS reserves the right to accompany any written warnings with suspension from LCILS. 
  8. Safety Policy: LCILS is committed to providing a safe environment for students, instructors, and employees. LCILS makes every effort to ensure all machinery and equipment are properly maintained and any required safety devices are in working order. Any concerns or issues must be reported to the campus director or delegate. 
  9. Use and Disclosure of Personal Information: The information that students have provided to LCILS is collected under the Freedom of Information and Protection of Privacy Act. The information is used to facilitate our registration procedures, maintain academic history, administer, evaluate, and market programs for statistical purposes. Students’ personal information is protected and can be viewed upon request.  

LCILS reserves the right to provide information to recruiters and the parents of any student under the age of 18 regarding class marks and attendance, program changes and cancellations, and any actions or behaviours that contravene any of LCILS’s policies. LCILS reserves the right to inform Immigration, Refugees, and Citizenship Canada of any cancellations and of students who do not show up for their intended program of study. 

Attendance Policy 

LCILS has the following expectations with regards to student attendance. Students must: 

  1. Report any absence due to illness (or other valid reason) to LCILS on the first and each subsequent day of absence, either by leaving a message on the LCILS telephone system, by calling the school prior to 9 am, or by email. 
  2. Students must maintain an attendance average of at least 80% to receive a graduation certificate. 

Dismissal Policy 

LCILS expects its students to meet all admission requirements and adhere to a code of conduct during their studies. Behaviour that is found to be unacceptable may result in written disciplinary warnings. LCILS reserves the right to accompany any written warnings with a suspension. 

Code of Conduct 

Expectations for Students: 

  1. Attend classes in accordance with LCILS Attendance Policy. 
  2. Act appropriately towards staff, other students, and the school. 
  3. LCILS does not tolerate the use of illegal substances. 
  4. Abstain from cell phone use in class unless permission is given. 
  5. Communicate only in English or French.  

Any illegal activity will be reported to the police, and any of the following, if substantiated, will result in immediate dismissal without a warning letter or probationary period: 

  1. Physical assault or other violent acts committed on or off LCILS’s campus against any student. 
  2. Verbal abuse or threat. 
  3. Vandalism of LCILS property. 
  4. Theft. 

Dismissal Procedure 

  1. All concerns relating to student misconduct shall be directed to the campus director or delegate. Concerns may be issued by staff, students, or the public. Concerns may be brought forward verbally or in writing; however, formal complaints must be submitted in writing. 
  2. The campus director or delegate will arrange to meet with the students(s) involved to discuss the concern within 5 school days of receiving the formal complaint. The meeting must be documented. 
  3. Following the meeting with the student(s) involved, the campus director or delegate will conduct further investigation to determine whether the concerns can be substantiated. The results of the investigation must be documented. 
  4. Any additional investigation shall be completed within 5 school days of the initial meeting with the student(s) involved. The results of the additional investigation must be documented. 
  5. After investigation, the campus director or delegate will meet with the student(s) involved and either: 
  6. Determine that the concern(s) were not substantiated;  
  7. Determine that the concern(s) were substantiated in whole or in part, and depending upon severity, proceed with one or more of the following: 
  8. Give the student a verbal warning and set out consequences for further misconduct. 
  9. Give the student a written warning and set out consequences for further misconduct. 
  10. Set a probationary period, with appropriate conditions documented in a probationary letter; 
  11. Recommend verbally and in writing that the student(s) involved be dismissed from LCILS. A Letter of Dismissal will be issued to the student(s). 
  12. The campus director or delegate will prepare a written summary of the findings, substantiated by the documentation collected and:  
  13. a copy of the summary will be given to the student(s),  
  14. the original will be placed in the student’s file and the Dispute Resolution binder. 
  15. If a student is issued a written warning or is placed on probation, the campus director or delegate and the student will both sign the warning or probationary letter, and the student will receive a copy. The original will be placed in the student’s file. 
  16. If the recommendation is to dismiss a student, the campus director or delegate will then meet with the student to formally dismiss them from study at LCILS. The campus director or delegate will provide the student a Letter of Dismissal and a calculation of refund due or tuition owing. 
  17. If a refund is due according to LCILS’s refund policy, the campus director or delegate will ensure that a refund is forwarded to the student within 45 days of the dismissal. 
  18. If the student owes tuition or other fees to LCILS, the campus director or delegate may undertake the collection of the amount owing. 

Admission Policy 

Prior to admission, applicants to LCILS programs must:  

  1. Be 16 years old by the first day of class, excluding camps and customized group programs. 
  2. Meet Canadian visa requirements. 
  3. Refer to the nearest Canadian embassy or consulate to ensure there is sufficient time to obtain the proper documents. For study in Canada longer than six months, applicants must have a visa before arriving in Canada. 
  4. Have medical insurance while studying at LCILS.  
  5. Proper medical insurance should be obtained prior to the applicant leaving their country of residence; alternatively, LCILS can offer comprehensive medical protection. Contact LCILS for more information about our medical insurance and prices to obtain. 
  6. Agree with all LCILS Policies and Procedures. 

Privacy Policy 

Under the Freedom of Information and Protection of Privacy Act, students are entitled to access their student file. The personal information collected is used only for the purpose for which it was originally collected or for a use consistent with that purpose, unless the student consents to other use. LCILS reserves the right to inform Immigration, Refugees, and Citizenship Canada of student status, including any cancellations, and of students who do not show up for their intended program of study. 

LCILS reserves the right to inform recruiters and parents of any students under the age of 18 regarding class marks and attendance, program changes and cancellations, and any actions or behaviours that contravene any of LCILS’s policies. 

Canadian confidentiality laws require any adult (18+) to give permission for information about their studies to be shown to a third party. As such, for the purpose of sending progress reports to the agents or family members, a confidentiality/authorization form will be signed by students. 

Dispute Resolution 

LCILS provides an opportunity for students to resolve disputes of a serious nature in a fair and equitable manner. The policy applies to all LCILS students who are currently attending or have attended 30 days prior. 

Procedure for Student Disputes 

  1. When a concern arises, a student should address the concern with the individual most directly involved. The student and individual most directly involved should try to work out a solution to the issue that is mutually satisfactory. 
  2. If a student is not satisfied with the outcome at this level, the student must put their concern in writing and request a meeting with the campus director or delegate. As soon as possible, and within five school days of receiving the student’s written concern, the campus director or delegate will discuss the concern and desired resolution at a documented meeting.  
  3. Following the meeting with the student, the campus director or delegate will conduct inquiries and/or investigations necessary and appropriate to determine whether the concerns are substantiated, either in whole or in part. Inquiries may involve further discussion(s) with the student either individually or with appropriate LCILS personnel. The results of the investigation will be documented. 
  4. The necessary inquiries and/or investigations shall be completed and a response provided in writing to all involved as soon as possible, but no later than 10 school days following the receipt of the student’s written concerns. Two options are then available to the campus director or delegate:  
  5. If it is determined that the student’s concerns are not substantiated, they, on behalf of LCILS, will provide a written explanation of the decision and deny the complaint; or, 
  6. If it is determined that the student’s concerns are substantiated in whole or in part, LCILS will propose a resolution.  
  7. The student will have five school days to appeal the decision. A copy of the decision and all supporting materials shall be given to the student, a copy will be placed in the LCILS Dispute Binder, and the original will be placed in the student file. 
  8. If the student is not satisfied with the determination of the campus director or delegate, the student must advise the campus director or delegate as soon as possible but within five school days of being informed of the determination. 
  9. The President of LCILS will review the matter and may meet with the student as soon as possible and within ten school days of receipt of the student’s appeal. The original decision will either be confirmed or varied by the President in writing within 5 school days after meeting the student. At this point the LCILS’s Dispute Resolution Process will be considered exhausted. 
  10. The student, once the LCILS dispute resolution process is complete, may file a complaint with Languages Canada. 

Grade Appeal Policy 

LCILS provides an opportunity for students to appeal grades in a fair and equitable manner. The policy applies to all LCILS students who are currently attending or have attended 30 days prior to submitting their concern to the campus director or delegate. 

  1. If a student is dissatisfied with a grade received and can provide evidence that a higher grade is warranted, they should discuss with their instructor. The instructor will reconsider the grade and, if warranted, assign a different grade. 
  2. If the student is not satisfied with the outcome of his/her appeal to the instructor, they should submit a written appeal to the campus director or delegate. 
  3. The campus director or delegate will obtain a copy of the assignment/test in question from the instructor and will have another instructor conduct a review. 
  4. If the assessment achieves a higher grade on re-mark, the higher grade will be assigned to the student. If the assessment achieves a lower grade on re-mark, the original grade will be retained. 
  5. Once the re-assessment is complete, the campus director or delegate will review the process and, once his/her review is complete, the grade will be considered final and cannot be appealed. 
  6. The decisions on the grade appeal will be provided to students within 15 school days of the campus director or delegate’s receipt of the written complaint.